Refund & Cancellation Policy

Giveaway Picker App (“we,” “us,” or “our”) operates the website giveawaypicker.app (the “Service”). This Refund & Cancellation Policy explains the terms under which you may cancel your subscription and request a refund.

Payments for our Service are processed by Stripe (Stripe, Inc. and its affiliates) through Stripe Managed Payments. Stripe is the seller of record: it sells the subscription in its own name, collects any applicable sales tax, VAT or GST, issues your invoices in its own name, and appears as the merchant on your card statement. Stripe may issue refunds directly for up to 60 days after a charge, in addition to the refunds we handle under this policy. Prices shown are inclusive of tax.

You may cancel your subscription at any time from your account settings or by contacting us. When you cancel:

• Your premium features remain active until the end of your current billing period.
• After the billing period ends, your account automatically reverts to the free plan.
• You will not be charged again after cancellation.
• No partial refunds are provided for unused time remaining in a billing period unless otherwise stated below.

We offer refunds under the following circumstances:

• 14-day money-back guarantee: If you are a first-time subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase. No questions asked.
• Billing errors: If you were charged incorrectly, charged twice, or charged after a successful cancellation, you are entitled to a full refund for the erroneous charge.
• Service unavailability: If the Service was substantially unavailable or non-functional for a prolonged period during your billing cycle, you may be eligible for a prorated refund.

Subscriptions purchased in the Giveaway Picker mobile app are billed by Apple through your App Store account. Refunds for these purchases are handled exclusively by Apple under Apple's own terms: you can request a refund at reportaproblem.apple.com or through your App Store purchase history. We cannot issue refunds for App Store purchases ourselves, and the Stripe-based refund terms on this page (including the 14-day money-back guarantee) apply to web purchases only.

To request a refund, please contact us with the following information:

• Your account email address
• The date of the charge
• The reason for your refund request

Send your request to [email protected]. We aim to respond to all refund requests within 2 business days.

Once a refund is approved, it will be processed through the original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days. We will notify you by email once the refund has been initiated.

In certain cases, we may issue a partial refund instead of a full refund. This may apply when:

• You have used a significant portion of the Service during the billing period before requesting a refund.
• You are requesting a refund outside the 14-day money-back guarantee window but have a valid reason.
• A service disruption affected only part of your billing cycle.

We do not process refunds ourselves in the following cases:

• You simply forgot to cancel your subscription before the renewal date.
• You are dissatisfied due to factors outside our control, such as changes to a social media platform’s API or policies.
• Your account was suspended or terminated for violating our Terms of Service.
• The refund request is made more than 30 days after the charge date. Beyond that point we no longer process refunds directly, although Stripe, as seller of record, may still issue one at its own discretion for up to 60 days after the charge.

If you have any questions about this Refund & Cancellation Policy, or if you would like to request a refund, please contact us at [email protected].